Reporting
Reports generated by Aavaz are key to ensuring that our Client callers and campaigns are performing. It provides summaries and suggestive indicators with drilled down details of every calls made. A favorite among our clients.
Real-time reports provide statistics and key performance indicators (KPIs), so that supervisors can more effectively monitor the contact center, manage agents and queues, and accelerate responses to changing conditions. Keep a finger on the pulse of your contact center operation with the Aavaz Dashboard, which enables you to set thresholds and alerts on real-time statistics like ACD queues, agents, campaigns, and lists.
Create personalized dashboards in minutes without any training or IT assistance. See what’s happening in real-time—whether you are in the same building as your agents or you’re halfway around the world.
Key features of Aavaz reporting system:
| Aavaz summary report: Get all the additional summary information plus other calculated information to let you identify which campaigns and which callers are getting you results. | Aavaz detailed call list disposition report: This is a great report to look at to identify any problem areas discovered in the summary reports. |
Aavaz All calls made report: This report will help you identify any suspected missing calls or calls made that were not for a particular campaign. |
