Workforce Management

With today’s complex customer journeys, executives and organizations should strive to get everything they can out of their workforce management system. The bottom line is that an optimizing contact center and call center performance will help to develop a competitive advantage as agent productivity is improved, customers’ needs are proactively met, and, ultimately, revenues are increased.

 

Aavaz arms organizations with the ability to manage staff and staff schedules with amazing efficiency. In fact, Aavaz has been shown to increase contact center scheduling efficiencies by as much as 33 percent that add up to valuable savings of time and agent resources.

Workforce Management

Key benefits of Aavaz workforce management:

Agent efficiency with Intelligent routing Agent Optimization with skill based routing
Multi channel Agent Monitoring Agent Accuracy through documentation
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