Call Center Software Comparison

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Drishti-Ameyo

Installation and Setup

FeaturesAavaz
Setup Simplicity?
 
 
No Installation?
 
 
Pure Virtual Web Based?
 
 
Android App?
 
 
Local Install?
 
 
Multi-Location Capability?
 
 

Office PBX Functionality

FeaturesAavaz
Extensions
 
 
Voice Mail Boxes
 
 
Virtual and Distributed?
 
 

Inbound - IVR

FeaturesAavaz
Multiple IVRs?
 
 
Multi-Level IVRs
 
 
Skills Based Routing
 
 
Auto Phone Contact Lookup
 
 
Call Forwarding If No Agents Available?
 
 
Night Mode
 
 
Custom Hold Music
 
 
Hold in Queue
 
 
Transfer Calls
 
 

Outbound Dialer Modes

FeaturesAavaz
Browser Dial Pad
 
 
Click-2-Call?
 
 
Preview Dialer
 
 
Power Dialer
 
 
Predictive Dialer
 
 

Blended

FeaturesAavaz
Tracking Across in/out calls
 
 
Allow inbound and outbound calls simulataneously
 
 

Calling Methods

FeaturesAavaz
Browser Based?
 
 
SIP Phone
 
 
Android Cell Based
 
 
Skype
 
 
Google Voice
 
 
PRI/Analog Based
 
 

Campaigns to fit all needs

FeaturesAavaz
Sales Campaigns with Product Management
 
 
Support Campaigns with Ticket Tracking
 
 
Lead Generation Campaigns with Lead Follow up
 
 
Event Generation Campaigns with Confirmation follow up
 
 

Call Monitoring

FeaturesAavaz
Call Recording
 
 
Call Duration
 
 
Call Disposition
 
 

Agent Monitoring

FeaturesAavaz
Listen to active call
 
 
Whisper to agent in active call
 
 
Barge in to create a conference call
 
 

Reports

FeaturesAavaz
History preserved throughout time
 
 
Detailed Reports to Individual Call Level
 
 
Inituitive Call Summary Reports
 
 
Reports on tickets
 
 
Reports on leads
 
 
Reports on sales
 
 

Integrations

FeaturesAavaz
Web Form API?
 
 
Zoho Integration
 
 
SalesForce Integration
 
 

Other Greatness

FeaturesAavaz
Intelligent Deduplication on Import?
 
 
Contact Management
 
 
Call-Back Tracking
 
 
Call-Back Alerts
 
 
International Timezone Handling
 
 
Information Hiding
 
 
Custom Fields
 
 
Custom Dispositions
 
 
Email Templates
 
 
Pre-uploaded Campaign Documents?
 
 
Built in Surveys
 
 
Product Inventory
 
 
Screen Pops
 
 
Internal Chat System
 
 
4 User Levels
 
 
Unlimited Campaigns
 
 
Unlimited Contacts
 
 
Unlimited Historical Data
 
 

Billing

FeaturesAavaz
All features included - no hidden costs
 
 
Increase or Decrease Callers at any time
 
 
No named licences
 
 
Multiple Voice options to suit your budget