Pricing

“One size fits all” is not the Aavaz philosophy.
We give you what you need, not what we have.

Our products are designed to enable your business to be most effective in communicating with your client and enabling transparency with tracking metrics to ensure that improvements in process are continuous and guaranteed.

Aavaz Call Center Suite

Fully Integrated Call Center System
See Pricing
Aavaz Box
Connect PBX, API, and Phone System
See Pricing
Mobile

Call Centers on Smart Phones
See Pricing
Contact Center Accelerator

Voice, SMS, Web Chat for Sugar CRM
See Pricing

Pricing

“One size fits all” is not the Aavaz philosophy. We give you what you need, not what we have.

Our products are designed to enable your business to be most effective in communicating with your client and enabling transparency with tracking metrics to ensure that improvements in process are continuous and guaranteed.
If you need help do call our customer success team to learn which of our products will suit your needs.

Aavaz Call Center Suite

Fully Integrated Call Center System

See Pricing

Aavaz Box

Connect PBX, API, and Phone System

See Pricing

Mobile

Call Centers on Smart Phones

See Pricing

Contact Center Accelerator

CRMs Connected to Phone Systems

See Pricing

Aavaz Call Center Suite

Everything you need to run your calling activities in one powerful package. Get started quickly, get the results you need and don't worry about capabilities as Aavaz Call Center Suite has it all.

Professional

Ideal for SOHO who need to achieve calling goals quickly and efficiently

Marketing Workflow
Sales Workflow
Support Workflow
Survey Workflow
Attendance Workflow
Blended Inbound and Outbound
Campaign Dial Mode - Click2Call
1 Inbound IVR with skills based queues
Live agent monitoring
Call transfer and conference
Full PBX capabilities
Call recordings
Reports basic
Internal chat system
Unlimited campaigns
Data retention - 4 months
International timezone handling
Call back tracking & alerts
Intelligent deduplication on Import
Email support x 24 hours response
Pro guide 2 hours

Enterprise

Ideal for larger organizations and departments with multiple customer touch points and deeper reporting and tracking needs

Marketing Workflow
Sales Workflow
Support Workflow
Survey Workflow
Attendance Workflow
Blended Inbound and Outbound
Campaign Dial Mode - Preview/Power
2 Inbound IVRs with skills based queues
Live agent monitoring with Listen, Whisper and Barge In
Multi-Party transfer and conference
Email integration
Multiple administrators
Reports ACH (Average Call Handling Time)
Reports ACW (With rules and live status view)
API/ webform for Automated data import
Data retention - 4 months
Email support x 12 hours response
Pro guide 4 hours

Advanced

Ideal for third party call centers and enterprise customers managing multiple clients and large volumes

Marketing Workflow
Sales Workflow
Support Workflow
Survey Workflow
Attendance Workflow
Blended Inbound and Outbound
Campaign Dial Mode - Click2Call, Preview/Power
Unlimited Inbound IVRs with skills based queues
IVR with real time queue management
Information hiding across clients and campaigns
Multi-Channel
Multi-location support
Reports - Agent productivity report
Customization available
Data retention - 6 months
Email support x 2 hours response
Pro guide 8 hours

Starting at $85 per user / month*

Final price depending on options, support, customizations
* Paid Annually

Free Trial Available

Aavaz Box

Aavaz Box solutions are designed for ease of use and maintainability, without compromising on functionality. Backed by exceptional customization and support options, the box solutions enhance all office communications needs

API

Have your own CRM/ERP
Integrate with Aavaz PBX

Full API to integrate with any ERP/CRM System
Actions to Mute, Hold, Transfer and Conference
Receive all call events
Unlimited Extensions
Unlimited Simultaneous Calls
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Skills based call routing
Auto Attendant / Digital Receptionist
Multiple Auto Attendant
Multi-Level Queues
Voicemail/ Music on Hold
Call Transfer
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways / PRI Lines / GSM Gateways
Call Reporting
Call Parking / Pickup
Call Queuing
Call Recording
Intercom/ Paging
Call Recordings Management
Web-based Management Console
Easy Backup and Restore
Setting Up Conference Calls

Call for Pricing

Get info on licensing and
integration services

PBX ++

A free PBX & extendable backed
by solid support

Unlimited Extensions
Unlimited Simultaneous Calls
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Skills based call routing
Auto Attendant / Digital Receptionist
Multiple Auto Attendant
Multi-Level Queues
Voicemail/ Music on Hold
Call Transfer
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways / PRI Lines / GSM Gateways
Call Reporting
Call Parking / Pickup
Call Queuing
Call Recording
Intercom/ Paging
Call Recordings Management
Web-based Management Console
Easy Backup and Restore
Setting Up Conference Calls

Request Demo

This service is free. Setup, support
and customization options available

Bridge

Integrate existing phone lines
with Aavaz CCS

Full integration with Aavaz Campaigns
Full integration with Aavaz Support
Click2Call/Preview Dialing
Unlimited Extensions
Unlimited Simultaneous Calls
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Skills based call routing
Auto Attendant / Digital Receptionist
Multiple Auto Attendant
Multi-Level Queues
Voicemail/ Music on Hold
Call Transfer
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways / PRI Lines / GSM Gateways
Call Reporting
Call Parking / Pickup
Call Queuing
Call Recording
Intercom/ Paging
Call Recordings Management
Web-based Management Console
Easy Backup and Restore
Setting Up Conference Calls

Request Demo

This software is free with CCS Setup
and support options available

Free Trial Available

Aavaz Mobile Solutions

Aavaz mobile solutions are unmatched in capability, flexibility while being super cost effective. Whether you just need an easy way to make calls, or enable remote and on road agents to communicate with your clients, the mobile solutions are just the answer you were looking for.

Mobilio

Call Center in a Phone
No Computers Required!

Marketing Workflow
Sales Workflow
Survey Workflow
Campaign Dial Mode - Click2Call, Preview
Call duration
Call recordings
Log inbound calls
Reports
Data retention - 4 months
Call back tracking & alerts
Intelligent deduplication on Import
Email support x 24 hours response

Request Demo

Starting at $85 per user / month*
Final price depending on options,
support, customizations
*Paid Annually

MobiConnect

Make and Track calls with
smart phones

Super Simple Integration
All Aavaz Web Features
Click 2 Dial
Light weight application
Capture all call events
Call duration
Call recordings
Push recordings in background
Push recordings during lean times
Download recordings directly from device
Reports
Data retention - 4 months
Call back tracking & alerts
Intelligent deduplication on Import
Email support x 24 hours response

Request Demo

Free with Aavaz CCS

Free Trial Available

Aavaz Contact Center Accelerators for Sugar CRM

Aavaz' core philosophy is to make your customer communications seamless to enable better customer relationship management. After all, good relations are all about good communications. We enable Sugar CRM to become a communications hub instead of just a data recording system. Discover the real power hidden in your CRM when you connect with Aavaz.

Aavaz Voice Accelerator for
Sugar

Make and receive calls

Outbound calls with click-to-call
Aavaz smart popup for inbound calls
Smart popup enables optimized workflows
Auto contact search on inbound calls
Smart popup enables on call creation of new contacts
Add new numbers to existing contact
All contact history available
Auto log calls
Call recordings directly available in CRM *
Create new Opportunities and Cases on call
Relate calls to Opportunities and Cases
Update key fields via smart popup directly
Update Opportunity and Lead dispositions
Automated dialers *
Built in reports

Request Demo

Starting at $25 /user/month paid annually
Setup, support and customization
options available

Aavaz SMS Accelerator for Sugar

Send and receive texts

Send texts to contacts
Receive texts from contacts
Auto log all inbound and outbound texts
Use templates for text messages
Track delivery of texts
Receive popup, email and SMS alerts to incoming texts
Skills based routing available *
Custom routing rules configurable *
Automated responses *
Agents can reply from their phones from alerts *

Request Demo

Get info on licensing and
integration services

Aavaz Web Chat Accelerator for Sugar

Enable web chat

Simple to integrate into your website
Skin-able chat to match your website *
Skills based distribution for sales, support or language specific
Configure number of active chats per agent
Template messages for quick responses
Transfer chat to a different team
Auto log all chat sessions
Live monitor chat sessions *
Create tickets, leads for follow up from chat sessions
Becomes even more powerful when used with SMS and Voice plug-ins

Request Demo

Get info on licensing and
integration services

Free Trial Available

Compatible phone systems: Aavaz Box*, Amazon Connect, Aastra (400/800), Aastra (MX-ONE), Alcatel (OXO/OXE), Avaya (BCM, IP Office), Cisco (Call Manager), Digium Switch Vox, Ericsson-LG (eMG80, iPECS, ipLDK), NEC-Philips (iS3000, IPC100/500), NEC (SL1000, SV8100/9100), Nitsuko (DXE600/328), Panasonic (KX-TDA/TDE/NCP, KX-NS1000), Samsung (OfficeServ), Unify (3000/4000, Openscape Office).