Basic

Ideal for SOHO who need to achieve calling goals quickly and efficiently

Features include

  • Marketing Workflow ?
  • Sales Workflow ?
  • Support Workflow ?
  • Survey Workflow ?
  • Attendance Workflow ?
  • Blended Inbound and Outbound
  • Campaign Dial Mode - Click2Call
  • 1 Inbound IVR with skills based queues
  • Live agent monitoring
  • Call transfer and conference
  • Full PBX capabilities
  • Call recordings
  • Reports basic
  • Internal chat system
  • Unlimited campaigns
  • Data retention - 4 months
  • International timezone handling
  • Call back tracking & alerts
  • Intelligent dedulication on Import
  • Email support x 24 hours response
  • Pro guide 2 hours ?

Professional

Ideal for larger organizations and deparments with multiple customer touch points and deeper reporting and tracking needs

All basic features plus

  • Marketing Workflow ?
  • Sales Workflow ?
  • Support Workflow ?
  • Survey Workflow ?
  • Attendance Workflow ?
  • Blended Inbound and Outbound
  • Campaign Dial Mode - Preview/Power
  • 2 Inbound IVRs with skills based queues
  • Live agent monitoring with Listen, Whisper and Barge In
  • Multi-Party transfer and conference
  • Email integration
  • Multiple administrators
  • Reports ACH (Average Call Handling Time)
  • Reports ACW (With rules and live status view)
  • API/ webform for Automated data import
  • Data retention - 4 months
  • Email support x 12 hours response
  • Pro guide 4 hours?

Advanced

Ideal for third party call centers and enterprise customers managing multiple clients and large volumes

All basic & professional features plus

  • Marketing Workflow?
  • Sales Workflow ?
  • Support Workflow ?
  • Survey Workflow ?
  • Attendance Workflow ?
  • Blended Inbound and Outbound
  • Campaign Dial Mode - Intelligent predictive
  • Unlimited Inbound IVRs with skills based queues
  • IVR with real time queue management
  • Information hiding across clients and campaigns
  • Multi-Channel
  • Multi-location support
  • Reports - Agent productivity report
  • Customization available
  • Data retention - 6 months
  • Email support x 2 hours response
  • Pro guide 8 hours?
  •  

    I have been looking for a way to turn my operation into a telemarketing campaign so I needed an auto-dialer that had the capabilities to track my calls and help turn my leads into customers. After my research of multiple dialers, I came across Aavaz. It looked like what I was looking for….but I found out that it was so much more!

    Kourtney Hunt, Houston (2 callers)
  •  

    I was looking for an Inbound and Outbound solution which I got – but I changed my entire telemarketing operation with the help of your Android App! It’s so easy and very useful. And…free! Thanks Aavaz Team.

    Abhishek Bhatnagar, New Delhi (9 callers)
  •  

    The email templates, script templates, easy to create custom fields were crucial for the type of calling I do. I can’t believe how affordable this software is for all the things that it can do.

    Benjamin Henderson, Manchester (23 callers)
  •  

    Your software has surpassed my expectations. Initially, I was concerned because I was unsure that my 18 person sales team would be unable to pick up and start calling without months lost. BUT- the caller platform is so easy and so straightforward that it only took 2 hours of training to get my sales team going. That is HUGE for a business like mine.

    Kantilal Patel Malik, Pune (18 callers)
US: +1-818-208-4208| US Toll Free: +1-844-220-4448| UK Toll Free: +44-800-048-8178| Philippines: +63-923-099-0464
India: +91-11-431-55-333 (10am to 7pm IST)
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