Tutorials to find out more!
Use this section to see Aavaz in action. Learn more about the application and discover how to get set up.
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Contact Center Suite
Customer Communications amplified
Unified Marketing, Sales and Support
on a Multi-Channel Platform
Unified Marketing, Sales and Support
on a Multi-Channel Platform
Request Demo
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Reports:The Golden Ticket! Aavaz' Reporting Features To Gauge Your Caller's Performance
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Assigning Callers on Aavaz. My Account Demo
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Delegating Campaigns to your Assigned Callers. Aavaz' Intuitive Campaign Manager
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Calling Campaign Set-Up: Importing Contacts to Aavaz' Intelligent Deduplication Solution
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Send Me More Info!"- Aavaz' Library Features Allows You To Do Just That. Simply.
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Managing Fragile Prospects with Annotations. Manage Leads with Aavaz
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A Captain's Cockpit:The Caller Dashboard. Aavaz' Intelligent Caller Hub
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Android App
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Call Duration and Recordings
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Click to Call
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Multiple VOIP Options
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Time Zone Scheduler
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IVR Set Up
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Multiple IVR
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Custom Hold Music on Aavaz
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Call Back Tracking
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eMail Integrations with Personalization
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Agent Monitoring
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Instant Message
Tutorials
Manager Tutorial
Overview
Getting started with Aavaz is easy. The main flow of the system is as follows – Import a list of contacts that you would like to call – Create a campaign where you will use this list and assign who will call them – Let the callers know that they should start calling – Check out the reports and analyse the outputfrom the calls that have been made You should also have a look at some of the additional features that are very useful to a successful campaign – Upload a library of documents that your prospects will most likely request from your callers – Setup your callers and manage your credits to minimize your costs So view the following tutorials to get a thorough understanding of how to best utilize Aavaz to your advantage. – See more at: http://www.aavaz.biz/tutorials.html#sthash.yjwR24sw.dpuf
Setup your callers
When you log in to Aavaz as an administrator, you’ll be asked to create callers. All you need is an email address that the caller can use to log in.
Import your prospect list
You simply upload a list of prospects to contact, Aavaz’s import system will provide you with a spreadsheet template to get the most out of the system. Once you upload your lists it will recognize possible duplicates and allow you to include or delete multiples. Aavaz will even let you add prospects to lists already in the system.
Create Campaigns
Aavaz allows you to choose from three different types of campaigns Lead Generation, Direct Sales and RSVP’s. The system will ask you to define the length of the campaign and the maximum number of calls both for the campaign in total and the maximum number of calls that can be made to each prospect. You can assign your prospects to a single caller or many, you can divide your list evenly amongst callers or via location of prospects, or even alphabetically. Aavaz also allows you to create a custom script for the callers to use, so that you can even conduct research or gather feedback, if you so want. At this point your callers will be able to start calling on your campaign. We recommend that you have them go through Caller Tutorial to help them get started.
Check reports on your campaign
Aavaz will offer you a host of statistics and analysis’ so that you can run your campaigns better. You can even export the data to excel sheets to share, create custom reports and understand your campaigns in every way you want.
Login to your Aavaz system
When you login as a caller, you can immediately see all the campaigns currently operational, and details and statistics about those campaigns. You can begin calling after choosing a particular campaignfrom Call on Campaigns tab. If the manager (administrator) of the campaign has assigned any leads to you.
Tutorials
Caller Tutorial
Overview
Aavaz has been designed to make your life as a caller as simple as possible. The following steps are all that are generally required to use the system on a daily basis: – login to the system – select the campaign that you would like to start calling on – record the results of your call – log time to keep track of your performance on the campaign The following information is also helpful to make your calling more efficient – Learn to use the Library to easily send documents to your prospects
Login to your Aavaz system
When you login as a caller, you can immediately see all the campaigns currently operational, and details and statistics about those campaigns. You can begin calling after choosing a particular campaign from Call on Campaigns tab. If the manager (administrator) of the campaign has assigned any leads to you.
Start calling on your campaigns
The system will automatically guide you through the calls. As soon as you confirm that you have received an answer, the system will automatically present you with the next set of options. It will even allow you to make notes about the call, leave dialing tips for future calls, generate leads, sell or register attendance at the touch of a button. All this ensures that you can move on to the next call quicker. View the video tutorial for more details. Pay special attention to the answer yes screen to record the
Log time for the calls that you have made
Aavaz allows you to enter the amount of time you have spent making calls, this enables the software to develop statistics for you and the campaign
Learn to use the Library to easily send documents to your prospects
If a prospect requests for information, the library items will allow you to share files or send emails.
