Blog Theme - Aavaz

5 Ways to Improve Efficiency of Your Call Center Operations

Deprecated: preg_split(): Passing null to parameter #2 ($subject) of type string is deprecated in /nas/content/live/aavazwww/wp-includes/formatting.php on line 3493
These days you may be wondering who calls in to a call center for grievance redressal when one can contact companies via email, text, social media, and web chat. But, the reality is that studies indicate that more than 50% of the customers with queries still prefer phone calls to reach out to customer care agents as they feel that they are heard patiently and given solutions quickly.

July 14, 2021 735

The Importance of a Smooth Customer Call Experience

In the dynamic world of Asterisk development, understanding the data that is being transmitted over your network is vital to debug issues. This is particularly true when working with Asterisk Manager Interface (AMI) events, which are utilized in various telecommunication applications. In this article, we delve into the process of capturing and analyzing AMI events using tools such as tcpdump and Wireshark. Here, we provide a step-by-step guide for technical enthusiasts keen on learning the ropes of packet analysis.

July 14, 2021 661

The Essential Upgrade: Why Every Business Must Use Cloud Call Center Software

Is your call center still running on legacy on premise call center software and technology? Are you not able to add new channels of communication like SMS or Facebook Messenger or instantly update your IVR phone menu? Is your communication technology working against you? Do you feel the pain of your communication systems impediments? If the answer to any of the above questions is yes, then you need to optimize your existing IT ecosystem and migrate to a technology that ensures seamless customer experience by exceeding their expectations.

July 14, 2021 932

Key Benefits of Switching to a Cloud Based Call Center Solution

The adoption of cloud-based call center solutions amongst today’s organizations is gaining quick momentum, especially after the outbreak of the pandemic. With ever evolving business dynamics and growing customer expectations, your business needs to migrate to a technology that can efficiently optimize your IT ecosystem and ensure uninterrupted customer service while still allowing you to save on hardware setup overheads.

June 24, 2021 654

VoIP Phones and the Science Behind Them

You must have heard about VoIP but probably aren’t aware about its wonderful capabilities of transforming a standard internet connection into a way to place calls for fre

June 23, 2021 542

Why Cloud Telephony Is Critical for Your Business

If you’re still relying on clunky on-premise business communication products, you must consider upgrading to cloud based software solutions.

June 23, 2021 561

Is Cold Calling Really Dead?

The “cold” in “cold calling” refers, of course, to the fact that these contacts are all new prospects – they’re not people who have approached the company indicating interest. And this, apparently, is the reason that this method is dead. Prospective customers today, these pundits will have you believe, are not willing to engage with someone at the other end of a telephone line that they’ve never spoken to before. They see it as an interruption, an intrusion into their privacy, and never respond positively.

May 19, 2021 512

Aavaz – A Web Based, Virtual, Outbound, Calling Solution For A Small Business Wanting Simple & Convenient Caller Management.

WHY did we launch Aavaz? What is our philosophy? We launched Aavaz because we saw an opportunity to give small businesses the benefits of call center operations from the confines of their own offices. As small business owners ourselves we wanted to run a professional calling campaign for marketing and lead generation. Our needs and budgets would not warrant employing a call center. But we wanted a product that offered the features and the benefits of a call center-like product that would run on its own tracks. We realized we were not alone.

May 19, 2021 626

3 Reasons For Cost-Conscious Business Owners To Stop Using Excel For Telemarketing – Hint: It’s Expensive

I own a business (in-fact, a few). Costs are a real challenge for me because I am constantly playing the push and pull game with money. Thoughts like “Should I hire people now to be ready for more business in the future or should I save money and scramble when business actually comes in”, are constantly doing their rounds in my mind. And this is my constant especially while considering my telemarketing strategies.

May 18, 2021 567

What Is Telemarketing?

The typical mental picture that most people bring up in their minds when they think about what is telemarketing, is that of being irritated by a caller asking you if you’d like to buy insurance, or have a home loan requirement (Actually it can get worse…you could get a phone call and a robot will ask you that question). This is probably the worst example of telemarketing…but what’s more compelling is that these calls are still being made and that your phone is still ringing! And best example of telemarketing is cold calling.

May 18, 2021 536

customer communication platform

Category

Tags