9 Creative Ways to Surprise And Delight Your Customers!

surprise and delight your customers


Go that extra mile – surprise your customers


1) Do more than they have been expecting

2) Send over some “small gifts” to them

3) Drop-in follow-up emails with “thank you” lines

4) Keep records of everything you know about them

5) Always “own their problem”, follow-up until it’s solved

6) Encourage customer complaints and feedback

7) Confess to and apologize for errors

8) Always provide updates and follow up on customer suggestions

9) Try to make the final moments of the sale memorable