Manager Tips! Customers Are Often Overjoyed If A Business Simply Delivers What Has Been Promised.

Customers are often overjoyed if a business simply delivers what has been promised. They are also more and more aware of their rights and are ready to rumble when they perceive that they have received an inadequate service or received a product defect. You should be able to turn such complaints into opportunities. For this, you need to actively listen and gain an empathetic connection with the customer story.