If you’re still relying on clunky on-premise business communication products, you must consider upgrading to cloud based software solutions. Many small and large businesses have already made a logical switch from their old hardware-based phone systems to cloud based communication solutions. When your hardware-based phone systems crash, you are left with no other choice but to wait for your service provider to visit business premises and fix the issue. This may eat up your several hours and money, for that matter. With a Cloud telephony service contract, you can easily make changes and repair your phone system remotely without wasting much time.
Understanding Cloud Telephony
Cloud telephony is a virtually hosted system that converts a regular business phone system into a business phone system stored on the cloud. Every single call that your business receives gets routed via Cloud Servers. You can store all the critical data like customer databases on the cloud, which you can access by a mobile or a web browser anytime you want. A cloud based call center phone system enables you to make customer calls through a web browser or a mobile app. You can easily manage both inbound and outbound calls with your customers through it.
How Does Cloud Telephony Work?
Cloud telephony offers a quick and easy way of communicating with your customers. The process works simply:
- You dial the desired phone number, and then you wait for the service provider to handle the call routing.
- Your voice signals get converted into data packets and transferred through your internet connection.
- You can connect with your caller through phone or computer and kick start a productive call.
Benefits of Cloud Telephony to Small Businesses
Cloud call center telephony software acts like fertilizer to your budding business. It provides growth and allows flexibility to your business that can make you reach success in a very short period of time. It gives some direct and indirect benefits to your business as listed below:
Cost Savings
Cloud telephony enables you to save not only your precious time but also money. Unlike its modern counterpart, the traditional landline phone system involves expensive hardware, installation, and maintenance costs. Also, cloud telephony systems don’t take up your office space as everything stays safe in one place i.e. on your employee’s laptop. With a cloud-based telephony system, there’s nothing like long-term fixed deals. It’s all about flexible payment schedules. Therefore, the nature of the agreement of cloud-based phone systems is flexible and requires no unexpected or additional costs.
Resilient & Reliable Phone Service
Disaster recovery is easy with cloud telephony systems. You can stay calm even if a natural calamity hits your area, as all your business information is safe and secure on cloud storage. Additionally, you can also access your business information from any other device at any point in time. In contrast, your traditional desk phone systems and office desktops are highly likely to be affected by a natural disaster.
Minimum Downtime
What’s worse than your phone system going down and you cannot make important calls to the customers, especially if you are into the business of providing phone support to your customers? Possibly, nothing!
When you use a Cloud telephony system, you are sure that you will get the maximum up-time available. If there’s anything wrong with your system in the Cloud, you can take the help of your service provider to get it up and running in no time.
Allow Scalability of Business Operations
The nature of modern-day business is dynamic as any new need can arise anytime. For instance, SaaS products remain relevant if they offer quick customizations and updates; else, they become waste. That’s not the case with cloud telephony solutions.
They are highly customizable and scalable. Whether you are considering adding new people to the cloud telephony account or thinking of adding new customized features for making your CRM integration go smooth, cloud telephony covers it all.
Constant Updates
When you move all your business communication systems to cloud telephony, you end with the possibility of the service getting old-fashioned with time. With a properly hosted cloud-based phone solution, all the innovations occurring in the technology domain related to your business get updated in your particular communication system. This saves your time and efforts of constantly manually updating your business phone system and allows you to focus on other core business areas.
Mobility & Flexibility
Suppose you are waiting for a prominent call from a customer, so you can finally crack a crucial deal. With a landline phone system, the waiting time is unpredictable, and you can’t stay back in the office to take the call. In the case of cloud telephony, you are free to leave the office and get the task done from anywhere. You can have your dinner and still make a deal as you have instant access to your business contacts.
Integrated Business Communication Systems
Cloud telephony solutions seamlessly integrate with your business communication systems and workflows. Such telephony integration not only your team’s work pipelines but also ensures smooth workflow from a larger perspective. These streamlined workflows allow you to access every detail in a single interface. This way, your team will be able to work efficiently and deliver exceptional results in less time.
Better Handling of Business Communication
With traditional desk phones, you are not able to keep track of your comprehensive business communications. You don’t have the record of client conversations, making it difficult for you to manage information flowing inwards and outwards. The call recording feature of cloud telephony gives you complete control of your overall business communications. It gives you the record of everything; you can use call recording for reference or issue redressal at any point (if required).
Highly Efficient Sales and Support
The Auto Dialer feature of cloud telephony enables you to make calls, leave voicemails, eliminating the need of a support agent to be involved in any part of this process. Additionally, there’s a feature to add end call disposition notes, making the manual work of support agents almost zero as they can now get quick notes of the call’s outcome. Therefore, you are highly likely to experience a boost in productivity and efficiency in your customer support team. If you’re still perplexed about whether to make a big move of switching to cloud call center technology or not, you need to further explore the key benefits of switching to cloud call center solution.
Conclusion
Cost savings, increased reliability, convenience, and scalability are key reasons that make businesses switch to cloud telephony systems. Now that you already know about the cloud telephony concept and the benefits it has to offer to your business, there’s just one thing left for you to do: Migration of your business telephone system to cloud telephony.
