Why is Aavaz not classified as a CRM? or Why is Aavaz better than a CRM for calling?

Aavaz is designed and optimized for calling potential customers or prospects and managing them from the first call, follow up calls, to a lead and eventually to converting them to an actual customer by a sale. A Customer Relationship Management (CRM) system is used for tracking the full life cycle of an actual customer with your organization – from the sale, invoice and repeat business. A CRM is designed to keep detailed information on a customer, and as a result requires a lot of setup time, field definition and work flow definition, which naturally slows down calling activities. Aavaz is configured to automatically push a converted prospect into your existing CRM if you have one.