The Significance of a Smooth Customer Call Experience
Phone calls are most likely the first point of contact for your customers These interactions count a lot as they can make or break your reputation in the market Smooth conversations have great... more
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Why Cloud Telephony Is Critical for Your Business
If you’re still relying on clunky on-premise business communication products, you must consider upgrading to cloud based software solutions... more
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The why and how of achieving truly unified and multi channel
THE WHY AND HOW OF ACHIEVING TRULY UNIFIED AND MULTI-CHANNEL COMMUNICATION April 29, 2019 No Comments Everyone is talking about being able to communicate with your customers in an omni or... more
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3 Reasons For Cost-Conscious Business Owners To Stop Using E
I own a business (in-fact, a few) Costs are a real challenge for me because I am constantly playing the push and pull game with money Thoughts like “should I hire people now to be ready for more... more
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Advancing Cloud Technology Minimizes Human Resource and On-P
Adopting new technology for large organizations requires preparation, rounds of discussion among department heads, trials and a paradigm shift in the existing system Despite the challenges, the... more
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Auto Dialers- What is the difference between Predictive, Pre
In a contact center, there are various critical functions playing their unique roles to optimize a business Dialers play one such important role in the process A business can benefit greatly with the... more
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Seamless “in app” call center functionality and native t
Oakland, CA, January 31, 2018: Businesses can make and receive calls directly within Sugar, as a result of a native integration of Amazon Connect and Aavaz Call Center Accelerator Aavaz has resolved... more
