customer communication platform

Learn how to select an appropriate auto dialer system, a pivotal tool in enhancing customer engagement. The article discusses various types of auto dialers available in the market, each with its distinctive features and functionalities, ranging from simple voice broadcasters to predictive dialers with advanced control over silent rates to be legally compliant. You will be exposed to the critical aspects to consider while choosing an auto dialer, including adherence to telecom regulatory norms, the quality and nature of the list to be dialed, the messaging and the strategic timing of calls to optimize effectiveness. By delving into this article,...

A lot of articles use the terms “Business VoIP” and “Cloud Phone Systems” interchangeably. In fact “Cloud Phone Systems” are also often referred to as a “Cloud PBX”, “Virtual PBX”, “IP PBX” or “Hosted PBX”. We have in our articles also been guilty of mixing the terms to avoid adding complexity for the average user who is interested in the technology to help grow their business. From a business point of view they both allow you to save on the total cost of ownership, unlike on-premises phone systems. Cloud based phone systems are Voice over Internet Protocol (VoIP) based phone...

These days you may be wondering who calls in to a call center for grievance redressal when one can contact companies via email, text, social media, and web chat. But, the reality is that studies indicate that more than 50% of the customers with queries still prefer phone calls to reach out to customer care agents as they feel that they are heard patiently and given solutions quickly.

In the dynamic world of Asterisk development, understanding the data that is being transmitted over your network is vital to debug issues. This is particularly true when working with Asterisk Manager Interface (AMI) events, which are utilized in various telecommunication applications. In this article, we delve into the process of capturing and analyzing AMI events using tools such as tcpdump and Wireshark. Here, we provide a step-by-step guide for technical enthusiasts keen on learning the ropes of packet analysis.

Is your call center still running on legacy on premise call center software and technology? Are you not able to add new channels of communication like SMS or Facebook Messenger or instantly update your IVR phone menu? Is your communication technology working against you? Do you feel the pain of your communication systems impediments? If the answer to any of the above questions is yes, then you need to optimize your existing IT ecosystem and migrate to a technology that ensures seamless customer experience by exceeding their expectations.

The adoption of cloud-based call center solutions amongst today’s organizations is gaining quick momentum, especially after the outbreak of the pandemic. With ever evolving business dynamics and growing customer expectations, your business needs to migrate to a technology that can efficiently optimize your IT ecosystem and ensure uninterrupted customer service while still allowing you to save on hardware setup overheads.

You must have heard about VoIP but probably aren’t aware about its wonderful capabilities of transforming a standard internet connection into a way to place calls for fre

If you’re still relying on clunky on-premise business communication products, you must consider upgrading to cloud based software solutions.

The “cold” in “cold calling” refers, of course, to the fact that these contacts are all new prospects – they’re not people who have approached the company indicating interest. And this, apparently, is the reason that this method is dead. Prospective customers today, these pundits will have you believe, are not willing to engage with someone at the other end of a telephone line that they’ve never spoken to before. They see it as an interruption, an intrusion into their privacy, and never respond positively.

WHY did we launch Aavaz? What is our philosophy? We launched Aavaz because we saw an opportunity to give small businesses the benefits of call center operations from the confines of their own offices. As small business owners ourselves we wanted to run a professional calling campaign for marketing and lead generation. Our needs and budgets would not warrant employing a call center. But we wanted a product that offered the features and the benefits of a call center-like product that would run on its own tracks. We realized we were not alone.

I own a business (in-fact, a few). Costs are a real challenge for me because I am constantly playing the push and pull game with money. Thoughts like “Should I hire people now to be ready for more business in the future or should I save money and scramble when business actually comes in”, are constantly doing their rounds in my mind. And this is my constant especially while considering my telemarketing strategies.

The typical mental picture that most people bring up in their minds when they think about what is telemarketing, is that of being irritated by a caller asking you if you’d like to buy insurance, or have a home loan requirement (Actually it can get worse…you could get a phone call and a robot will ask you that question). This is probably the worst example of telemarketing…but what’s more compelling is that these calls are still being made and that your phone is still ringing! And best example of telemarketing is cold calling.

A great Infographic by Seth Pricce of Placester.com shows just how effective telemarketing can be with B2B lead generation and closing! Article Source: https://placester.com/real-estate-marketing-academy/infographic-hot-or-not-the-best-methods-for-finding-new-b2b-customers-in-2014/?utm_source=http://www.marketingprofs.com/chirp/2013/12161/b2b-lead-generation-trends-for-2014-whats-hot-and-whats-not&utm_medium=embed&utm_campaign=cm

Adopting new technology for large organizations requires preparation, rounds of discussion among department heads, trials and a paradigm shift in the existing system. Despite the challenges, the call-center model is changing from on-premise to cloud based call center technology. What may initially appear as an unwelcome disruption to the established process eventually becomes a pivotal improvement in call center operations. Mature technology streamlines existing processes to simplify employee supervision with virtually no change to call center management practices.

In a contact center, there are various critical functions playing their unique roles to optimize a business. Dialers play one such important role in the process. A business can benefit greatly with the use of a suitable dialer for its calling campaign given the cost savings from productivity increases alone. The key is to determine which auto-dialer is the best option for your business, campaign or client’s needs. Driven with intelligence and advanced technology, Aavaz possesses a clear understanding of the growing needs of businesses. Here are some of the defining features of auto-dialers and how you might benefit from...

Don’t just read the articles that tell you how to reel in customers. Put the tips in to practice by performing A/B tests on multiple channels and find the right one to nurture your leads towards conversion…

Look around and you will understand how the way of interaction between customers and the companies is changing. There was a time when customers had only one channel to contact the companies…

Content may be the king of marketing, but customers are the citizens. Regardless of the system of governance a nation follows, be it democracy or monarchy, there is no doubt about the vital role citizens play…

Everyone is talking about being able to communicate with your customers in an omni or multi-channel world. A lot of you are probably doing multi-channel already (Albeit in a less than efficient manner)…

I bet you’ve all read plenty of articles (Like this one) about measuring each and everything in your marketing plans. Get your top of funnel metrics in place, so you can identify which channels work…