Aavaz – Contact Center Suite | Multi-Channel Platform | CRM Software

aavaz removes
communication friction

for happier customer interactions, whether you're following up on a marketing blast, a sales lead or customer support ticket, use the channel that is most effective for you and your customer.

fully functional channels

Voice

voice

Aavaz offers unparralled voice capabilities. With built in on-premise or in-cloud PBX capabilities, to integrations with a wide range of existing phone systems, you can be assured that you're never left wondering what else.

Features include:

Full PBX capabilities
IVR
Skills based routing
Transfer and conference calls
WebRTC, Mobile, PRI, SIP lines
Call Recordings
Live Agent and Queue Monitoring
Built in marketing campaigns

Email

email

With inbound and outbound email capabilities ensure that your customers can communicate with your company without worrying about maintaining continuity across agents and processes.

Features include:

Inbound Routing for Sales and Support
Automated Distribution
Canned Responses
Message Templates
Automated Responses
Track delivery and open status

Web Chat

web chat

Web Chat is emerging to be the 2nd most preferred channel after voice for interaction with your company. Enable your customers to interact with you right from your website or web application easily.

Features include:

Simple to integrate into your website
Group based distribution for sales or support
Configurable simultaneous chat sessions per agent
Transfer chat to a different team
Monitor chat sessions
Create tickets, leads for follow up from chat sessions
Becomes even more powerful when you get pages visited with web tracking enabled

Text / SMS

text

Receive and respond to text messages from your customer right from Aavaz. Also great for notifications, reminders and status updates on support tickets or general items.

Features include:

Inbound Routing for Sales and Support
Automated Distribution
Automated responses
Canned responses
Track delivery

Web Forms and Web Tracking

web forms & web tracking

Supercharge your marketing efforts by knowing exactly which pages your prospect visited. The information is available to you and your agents when the propects interacts with you via web form or web chat and any subsequent visits thereafter.

Features include:

Full tracking from landing to form fill
Tracking automatically creates tags for customer insight
Automate actions with tag scoring rules
Form fill can be configured for sales and support follow up
Future web interactions can also be tracked

Twitter

twitter

Interact with your customers via twitter. Never let a sales or marketing opportunity drop by the way side and ensure that any complaints tweeted at you are responded to promptly.

Features include: