Empower Your
Customer Engagement
With Our Call
Center Software
From flexible deployment to comprehensive functionality and future-proof integrations, we've got it all.
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THE RIGHT PRODUCTS FOR YOUR NEEDS
FEATURES
Unlock the Advantages
Explore the array of benefits that our solution brings to your business. From enhanced customer satisfaction to streamlined operations, discover how we can transform your call center experience.
Voice-Enabled
Advantages
Our feature-rich platform offers a suite of voice tools and capabilities that empower your agents to deliver exceptional customer interactions.
- Full PBX capabilities
- IVR
- Skills based routing
- Transfer and conference calls
- WebRTC, Mobile, PRI, SIP lines
- Call Recordings
- Live Agent and Queue Monitoring
- Built-in marketing campaigns
Explore the CRM Advantage
Customizable Fields: From contact information to specific customer
preferences, our CRM empowers you to capture and
organize data effortlessly.
Unified Screens: Navigate customer profiles seamlessly with
user-friendly screens that display essential information
at your fingertips. With intuitive layouts, you'll have the
insights you need to engage with customers effectively.
Import Templates: Transitioning your existing data into
our CRM is a breeze with our versatile import templates.
Say goodbye to manual data entry and hello to efficiency.
Powerful Reporting Suite
Dashboard: Monitor key metrics, track agent activity, and assess customer interactions at a glance.
Time: Stay ahead of trends and identify patterns with time-based reporting. Gain historical insights that help you optimize schedules, staffing levels, and resource allocation..
Reporting: Customize reports to suit your unique needs. Whether you're analyzing agent performance, call volume, or customer feedback, our reporting feature allows you to tailor data extraction to your specific goals..
Multi-Channel
Engagement
Our call center software's constantly evolving Multi-Channel communication first approach, empowers you to engage with your audience effortlessly across a variety of communication channels, ensuring no customer goes unheard.
- Voice
- SMS
- And more coming soon!
Seamless API Integration
Connect your systems effortlessly with our seamless integration solutions, allowing your data to flow smoothly and efficiently across your organization.
Versatile Integration: Seamlessly connect with a wide range of third-party applications and services.
Real-time Data Sync: Ensure data consistency and accuracy with real-time synchronization.
BENEFITS
Unlock the Advantages
Aavaz 361 has been designed for call center operations. Using Aavaz infuses best practices and efficiencies gleaned from years of testing ideas into actions.
CUSTOMERS
Elevating Excellence With Our Esteemed Clients
Our success is intricately tied to the success of our clients, and we are privileged to have had the opportunity to work with a diverse range of organizations across various industries.
We take pride in providing top-notch call center software solutions that empower businesses to excel in marketing, sales, customer service and support.
Manav Mehra
5.0
It was great when we came across Aavaz. They had good team, a good product, and even the price was a good fit for us.
Avdhesh Singh
5.0
This is the easiest company to work with, the management is amazing, it's a great partnership for us overall in the long run
Manav Mehra
5.0
It was great when we came across Aavaz. They had good team, a good product, and even the price was a good fit for us.
Krishan Jhalani
4.0
We've never seen this high level of responsiveness from any brand. It gave a ton of flexibility on what customer it fits
Avdhesh Singh
5.0
This is the easiest company to work with, the management is amazing, it's a great partnership for us overall in the long run
TESTIMONIALS
Elevating Excellence With Our Esteemed Clients
Our success is intricately tied to the success of our clients, and we are privileged to have had the opportunity to work with a diverse range of organizations across various industries.
We take pride in providing top-notch recruitment tracking systems that empower businesses to excel in their hiring efforts.
PRICING
Inspiring possibility and applying innovation
Start today. We're ready!
PROFESSIONAL
Ideal for SOHO who need to achieve calling goals quickly and efficiently
- Marketing Workflow
- Sales Workflow
- Support Workflow
- Survey Workflow
- Attendance Workflow
- Blended Inbound and Outbound
- Campaign Dial Mode - Preview/Power
- 1 Inbound IVR with skills based queues
- Live agent monitoring
- Call transfer and conference
- Full PBX capabilities
- Call recordings
- Reports basic
- Internal chat system
- Unlimited campaigns
- Data retention - 4 months
- International timezone handling
- Call back tracking & alerts
- Intelligent deduplication on Import
- Email support x 24 hours response
- Pro guide 2 hours
ENTERPRISE
Ideal for larger organizations and departments with multiple customer touch points and deeper reporting and tracking needs
- Marketing Workflow
- Sales Workflow
- Support Workflow
- Survey Workflow
- Attendance Workflow
- Blended Inbound and Outbound
- Campaign Dial Mode - Click2Call
- 2 Inbound IVR with skills based queues
- Live agent monitoring with Listen, Whisper and Barge In
- Multi-Party transfer and conference
- Email integration
- Multiple administrators
- Reports ACH (Average Call Handling Time)
- Reports ACW (With rules and live status view)
- API/ webform for Automated data import
- Data retention - 4 months
- Email support x 24 hours response
- Pro guide 4 hours
Advanced
Ideal for third party call centers and enterprise customers managing multiple clients and large volumes
- Marketing Workflow
- Sales Workflow
- Support Workflow
- Survey Workflow
- Attendance Workflow
- Blended Inbound and Outbound
- Campaign Dial Mode - Click2Call, Preview/Power
- Unlimited Inbound IVRs with skills based queues
- Live agent monitoring
- IVR with real time queue management
- Information hiding across clients and campaigns
- Multi-Channel
- Multi-location support
- Reports - Agent productivity report
- Customization available
- Data retention - 6 months
- Email support x 2 hours response
- Pro guide 8 hours
Free Trial Available
Why Choose Aavaz?
Aavaz offers a winning combination of unparalleled features, user-friendly interface, and exceptional support. You will streamline call center operations, improve agent efficiency and customer service quality.
With seamless integration options and a track record of delivering tangible results for our clients, choosing Aavaz is the smart choice for businesses looking to thrive in the competitive world of customer engagement. Don't settle for less – choose us and stay ahead of the curve!
ABOUT US
Why Choose Aavaz?
Aavaz offers a winning combination of unparalleled features, user-friendly interface, and exceptional support. You will streamline call center operations, improve agent efficiency and customer service quality.
With seamless integration options and a track record of delivering tangible results for our clients, choosing Aavaz is the smart choice for businesses looking to thrive in the competitive world of customer engagement. Don't settle for less – choose us and stay ahead of the curve!
CONTACT
Anything unclear or need some help? Relax, we are here 24/7 for you
Company
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