Not a feature list. Six things that become possible when your channels, AI, and automation share the same platform.
A recruiting team is handling hundreds of applications a week. Most get no response for days. The strong ones wait in the pile while the team catches up.
With 361, candidates call in or receive an automated outbound call. Aalia asks the screening questions — experience, availability, expectations. It scores the answers, flags the strong candidates, and routes them to a recruiter with a full transcript already attached.
The recruiter's first call is with someone who's already pre-qualified. The team handles ten times the volume without ten times the people.
A customer calls your support line. They've already emailed twice and sent a WhatsApp message. They're frustrated.
Before the agent picks up, they see everything: both emails, the WhatsApp thread, every previous call, every ticket going back to when the customer first signed up. They know why the customer is frustrated. They don't ask them to start from the beginning.
Your field team made commitments to hundreds of customers this week. Some promised to pay on Friday. Some asked for a reminder. Some said they'd call back.
With 361, the workflow takes it from there. Friday comes — the system sends an SMS to the ones who committed to paying. No response by noon — it queues a callback. Still nothing — it flags the account for a manager.
Your team manages the exceptions. The platform handles the follow-through.
Marketing sends a campaign. Some people open it and move on. Some open it, click to the pricing page, then come back and read the case studies twice.
361's web tracking captures those signals automatically. Leads that showed real intent get scored higher and routed to sales agents with a full activity trail — what they clicked, which pages they visited, how many times they came back.
The first call isn't cold. The agent knows exactly what the prospect was thinking about.
A customer service team gets hundreds of calls a day asking about order status, appointment times, account balances, lab results.
Aalia Agents handle the routine requests — pulling the right information, answering the question, closing the call. When something is complex, or a customer is unhappy, it hands off to a human agent with the full context already captured and ready.
Your team stops spending half their day on calls that don't need them. They focus on the conversations that do.
A customer starts on WhatsApp. Gets busy, follows up by email the next day. Then calls in.
Every agent — regardless of which channel they're working — sees the same complete thread. The customer doesn't have to explain where they left off. The agent doesn't have to search three systems for context.
The conversation continues. It doesn't start over.
A support desk. A sales floor. A field force. A recruiting pipeline. What they have in common: they're hard when your tools are separate. Straightforward when everything runs on one platform.
Tell us the situation you're trying to solve. We'll show you how 361 handles it end-to-end — in a 30-minute walkthrough, not a slide deck.