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5 Ways to Improve Efficiency of Your Call Center Operations

You may wonder who resorts to a call center for grievance redressal when you can contact companies via email, texting, social media, and web chats But, the reality is different Studies indicated that... more

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The Significance of a Smooth Customer Call Experience

Phone calls are most likely the first point of contact for your customers These interactions count a lot as they can make or break your reputation in the market Smooth conversations have great... more

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Why Should You Ideally Use Cloud Call Center Software

Is your call center still running on legacy on premise call center software and technology Are you not able to add new channels of communication like SMS or Facebook Messenger or instantly update... more

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Key Benefits of Switching to a Cloud Based Call Center Solut

  The adoption of cloud-based call center solutions amongst today’s organizations is gaining quick momentum, especially after the outbreak of the pandemic With ever evolving business dynamics... more

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VoIP Phones and the Science Behind Them

You must have heard about VoIP but probably aren’t aware about its wonderful capabilities of transforming a standard internet connection into a way to place calls for fre... more

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Why Cloud Telephony Is Critical for Your Business

If you’re still relying on clunky on-premise business communication products, you must consider upgrading to cloud based software solutions... more

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Ceos desk

From CEO’s Desk Longer reads that outline the vision of customer interactions in what they are today, how they are evolving and and how they need to be       The Why and How of... more

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Media

Customer Experience: A tandem bike run by Sales, Marketing, and Customer Support team Customer experience, in layman terms, is the impression you leave on your consumers after the rendering of your... more

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we ate our own dog food

WE ATE OUR OWN DOG FOOD April 29, 2019 No Comments   The promised land   I bet you’ve all read plenty of articles (Like this one) about measuring each and everything in your marketing... more

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