Aavaz Intelligence

  • Contact Managment

    Capture lead categories, appointment follow up & lead classifications with Aavaz. You can assign contacts and lists by any which way your business process needs- territory, industry type, alphabetically, by income, or anything in between! Reporting on these metrics are also very easy with our detailed and summary excel reporting.

  • Optimized CRM with Workflows

    Along with great usability, Aavaz understands that you might have your own work flows. We can (and have) partnered with a lot of our clients to customize workflows if deemed necessary. Call us- we’re up for anything!

  • Call Back Tracking

    How many times have your callers forgotten to call a prospect back at an agreed upon time? That’s valuable data and sales that you might be throwing out the window. Aavaz was made for this type of scenario- not only do we have a cross-campaign tab for ALL call backs- we also have call back alerts.

  • Email Integration with Personalization

    Aavaz has limitless options available for you to personalize and tailor your campaign to your (or your client’s) exact needs. From scripts, surveys, custom dispositions, custom fields, emails, documents, IVR—we have thought of everything you might need to have a successful calling operation.

  • Document

    This is just ONE example of just how flexible Aavaz is. With YOU in mind- whether you’re doing retail, wholesale, inventory or anything in between- you can insert price levels to arm your sales people with bargaining power.

  • Insightful Report

    The number of reports you can pull out of Aavaz are really quite impressive. Once you download the data, you can view and review it in as many ways as possible in order to get the most out of your campaigns, callers, list vendors etc. Aavaz provides reporting anywhere from basic summary reporting to detailed call reports for Lead Generation, Event Attendance, Inbound Reports, Direct Sales and misc.

  • Screen pops for Sales and Support

  • CRM Integration

    Have your leads automatically get pushed into SalesForce and Zoho from Aavaz. Let your callers efficiently call large numbers of prospects while your internal service teams work on your CRM without any polution of data.

  • Web Form Integration

     Automatically have your web leads be assigned to a caller with Aavaz. No need to copy and paste information from your website to your calling system

  • Custom Fields

    Aavaz is a product that is used across industries. A term that is used by the real estate agent will not be the same for a science research survey for example. We understand that- and for that reason- have the custom field feature for your convenience.

  • Dynamic Disposition

    Disposition is the term used when assigning a result of a dialed call. Examples of dispositions are: no answer, left message & bad number. With Aavaz- you can assign dynamic dispositions based on rules or certain screens that you want. This screen allows you to set custom dispositions when your callers speak with a prospect.

  • Configurable Caller Scripts

    Aavaz understands that without scripts, caller management would be difficult if not impossible. We have simple and Full HTML scipt option for you to upload and assign to your campaigns. 

  • Programmable Surveys

    From open ended answers to multiple selection questions- Aavaz also offers a versatile programmable survey option. All these questions are stored in our Survey Question Bank for as long as your account is open with us so you don’t have to keep creating new surveys every time. This is not only a time saver- but also- from a research standpoint- ensures consistency.

  • Built in Lead managment

    Built in Lead Management could be anything from adding a new lead- editing the lead’s info, detailing out more information about an existing lead, following up on a lead or assigning it to another level of callers that are designated to pick up leads and convert them to sales. Aavaz is designed to keep things easy and efficient.

  • History across Outbound and Inbound

    Aavaz can handle inbound calling, with voicemail, IVR, extensions, hold music, queuing and skill based routing for your inbound call needs. Your agents will have a screen pop with the person’s data and information when they are connected.

  • Lead Tracking Assignment

    You can track your callers leads by pulling various levels of filters according to exactly how you want to view the details. Aavaz offers Caller level, Admin level, Sales level and Support level tracking and assignment for you to control.

  • Ticket Handling

  • Support Tracking and Assignment

  • Products

Call Features

  • Mobile App

    With our free mobile app- you have an extension of Aavaz while you’re on the road,managing callers from home (but don’t want the infrastructure costs), or just want to use a mobile version of our platform! You’ll be glad you did- because NO ONE can beat the usability on our Aavaz Mobile App

  • Call Recordings and Duration

    A url that you can plug into your browser to listen to calls? With the right VoIP set up, this is completely possible and is being utilized often by our clients! Our reports show them call duration, and even call results. This allows you to see which callers are not talking long enough- or those that aren’t getting off the phone! Use Aavaz as an extension of yourself on the call floor!

  • Transfer Calls to other agents

    Aavaz offers full PBX and Call Center facilities so that monitoring, queuing, recording and transfering your calls between different teams is a breeze.

  • Click 2 Call Dialer

    Click a button to dial a pre-loaded phone number OR manually dial through Aavaz (requires VoIP set up). It’s as easy as it sounds!

  • Multiple VoIP options

    Aavaz offers multiple VoIP options for your business needs. Don’t see your preferred partner here? No problem- call us and we’ll be happy to set it up!

  • Timezone Scheduler

    Ever been on those calls where you’re not sure when to schedule your call exactly because of a large time difference? We have- so we installed a time zone scheduler wherever appointments and call backs are meant to be scheduled within the platform. You’ll love this feature as much as we do.

  • Extensions

    With Aavaz- you can set up extensions through our virtual PBX! We offer a comprehensive range of features that encompass IVR, PBX, Hold music & Voicemail.

  • IVR

    Record messages, hold music per person/agent in your company. This will help your company’s appearance look professional and organized.

  • Virtual PBX

    Manage your extensions, voicemail, routing and transfers with Aavaz! We offer all the workings of a PBX system in a virtual environment so you can reduce your costs and vendor management time.

  • On Premise PBX

    Can't use VoIP or already invested in PRI lines? Use the Aavaz box to manage your extensions, voicemail, routing and transfers with Aavaz! We offer all the workings of a PBX system so you can reduce your costs and vendor management time.

  • IVR Multiple

    Have multiple phone numbers that are all incoming? No problem- you can set up multiple IVRs that cater to each phone number’s parameters. 

  • Custom Hold Music

  • Call Queuing

    You can set up your calls to queue, and custom messages or hold music will play while the call holds

  • Skill Based Routing

    If you hire helpdesk and troubleshooting along with your usual sales and service team- you will love this feature! You can assign the skill set for each caller when you’re setting them up and accordingly- the inbound calls and IVR will queue for those particular skilled people.

  • Voice Mail

    Set up voicemail, IVR, additional IVRs (for multiple numbers), night mode, day mode, and anything in between when you use Aavaz. Since we offer inbound and outbound calling- we can provide all these options for you.

For Larger Teams

  • Live Agent Monitoring

    Once you’re set up with a calling system, you can log in as an admin to see who is online and simply listen, whisper or barge in to talk to either the caller or both parties. This is a great way to not only train your callers- but also to keep an eye on their activities.

  • Predictive Dialer

    With the convenience of a predictive dialer-save valuable agent time with the help of our predictive dialer!

  • Preview Dialer

    Let Aavaz do the dialing for your callers! They will have a chance to review the person’s information for a certain limit of time (set by you) before they are connected.

  • 4 User Levels

  • Chat System

    Once you’re set up with a calling system, you can log in as an admin to see who is online and simply listen, whisper or barge in to talk to either the caller or both parties. This is a great way to not only train your callers- but also to keep an eye on their activities.

Call Center

  • Unlimited Data

    Unlike our competitors, we have no limits to the number of data or the time frame in which we store them. 

  • Scalable

    Aavaz can be used for 1 agent up to n agents. We are confidently handling several call centers right now.

  • Unlimited Contacts

    Unlike our competitors, we have no limits to the number of contacts or the time frame in which we store them.

  • Unlimited Campaign

    Unlike our competitors, we have no limits to the number of campaigns or the time frame in which we store them.

  • Information Hiding between Clients

    If you are a data management company that offers calling services- this one’s for you! Information hiding between clients allows you to call the same number of contacts without ever compromising sensitive cross-campaign information between any of them.

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