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Inside Sales Software




What is Inside Sales?

Telemarketing is believed to have begun in the 1950s by Dial America Marketing, Inc. known as the first company to solely dedicate to phone sales. By the 1970s Telemarketing had emerged as a well known term among the masses. By the 1990s or early 2000s, the term “Inside Sales” was introduced to create a distinction between Outside sales & Inside sales.

 

Inside sales are often termed as professional sales done in-house using a phone or the web. Itis also called remote sales or virtual sales.

 

Inside sales require several calls or “multiple connect or touch points” in order to complete a sale. It can be done targeting B2B or B2C sales.

 

The meaning of Inside Sales is the same within every organization, only, sometimes, the name varies. The following terms are synonymous with the term “Inside Sales”:

 

  • Sales development
  • Account development
  • Business development
  • Account management

 

 

Why conduct Inside Sales?

Sales, growth, business development, repeat sales, customer loyalty are all reasons to have a robust Inside Sales program. Every company has one, whether run by the multi-role CEO of the company, or if it’s a standalone department within the organization.

 

It is important to consciously articulate an Inside Sales plan. This plan can start with a cold calling campaign, a follow up email, an in-person meeting for a demo of your product and then a close.

 

These are all communications that need to be ironed out and strategized before your Inside Sales plan kicks off.

 

 

Why Aavaz is good for Inside Sales?

Aavaz is easily the most productive, easy to use Inside Sales software that can be used by the small and medium scale businesses consisting of 15- 20 inside sales employees. Aavaz requires minimal training time and is embedded with features like:

 

    • Data Management
    • Call Recording
    • Automatic Lead Distribution
    • Click-to-dial with no additional charges

 

Call Center Suite


Click to Call Suite for marketing, sales and support

Mobile Solutions


Click to Call power with no infrastructure

Aavaz Box


Enable Click to Call with your own CRM

Aavaz call center software comes with outbound dialers, inbound IVR's and features that enable you to run your call center without worrying about IT.

Powerful Tracking

Integrated CRM, Ticketing System, Lead Follow Up, Call Back Tracking, Full Call History with Agent Monitoring out of the box

Feature Rich

IVR, PBX, Android, Skills Based Routing, Progressive Dialing – all available from day one

Flexible

Mix and match landlines, smart phones and VOIP as needed

Efficient

Workflows that are designed to maximize agent productivity

Aavaz Call Center Software Features

Click to Call Dialer
Virtual PBX System
Integrated CRM
Live Agent Monitoring
Call Recordings and Duration
Progressive Dialer
... and a lot more View all features
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- Aavaz -
Call Center Suite
Aavaz Call Center Suite (CCS) is the first full-featured product of it’s kind in India. It contains all components required to run a complete call center without having to mix, match and experiment, let’s you focus and achieve your goals efficiently without having to struggle with technology
- Aavaz -
Mobile Solutions
The Aavaz Mobile solutions enable a truly flexible and distributed work force. Your agents can be anywhere in office, on the road or even at home! You get visibility into calls with full tracking, live updates and call recordings


customer communication platform





your channels
  • Voice
    Powerful voice capabilities include full PBX functions, IVRs, skills based routing, live monitoring, call recordings, transfer and conference calls
  • Email
    Outbound and inbound emails with automated distribution, canned responses, send status and track opens
  • SMS
    Outbound and inbound text messaging with skills based routing, automated responses and more
  • Web Chat
    Chat with your customers from your website or application. Different pages can be configured to chat with relevant skilled agents.
  • Web Tracker
    Track prospects from landing to form fill. Automatically creates tags to gain customer insight, automate with tag scoring rules and more
  • Twitter
    Tweet directly with your customers for that special connect on sales and customer service
  • Coming Soon...
    Facebook, LinkedIn, Instagram, WhatsApp, Facebook Messenger. We're adding channels!
Marketing
Get visibility into your prospects with email, web tracking and more
Sales
Sales agents have full visibility into prospect activities, lead pipeline nurturing and communications best suited to their needs
Support
Support staff know the customer inside out, creating amazing customer experiences and generate additional sales opportunities
unified
conversations.
simplified.
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Jan 16, 11:00 AM
Neel: Hi, I'm interested in learning about your product...
Jan 17, 10:40 AM
Mona Agent: Neel, I hope you enjoyed the demo...
Jan 17, 1:20 PM
Mona Agent: Hi Neel, I'll be helping you with your training...
seamlessly simplified.
that's the promise!
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