Now, you can create a fully functional call center infrastructure that utilizes Sugar as its customer relationship manager (CRM) module, along with the dialing power, intuitive caller interface and industry-leading technology of Aavaz!
Ideal for: Small to mid-sized business who want an integrated CRM and phone system on premise, with low Cost of Ownership and minimum set-up.
- Works in 10 – 100 SugarCRM License Environments
- Sugar and Aavaz SugarOnTop® pre-installed for out of the box functionality
- “All SugarCRM” experience for Agents where Aavaz is transparent
- Simple click-to- dial outbound calling
- Intelligent Voice Response (IVR) and skills-based routing for inbound calls
- Well suited for Telesales, Telemarketing, and Tele-Support where call tracking and disposition is important
- Combined CRM/Call Center reports and agent monitoring