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    Auto Dialer Software – An Important Tool for Customer Engagement

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    Learn how to select an appropriate auto dialer system, a pivotal tool in enhancing customer engagement. The article discusses various types of auto dialers available in the market, each with its distinctive features and functionalities, ranging from simple voice broadcasters to predictive dialers with advanced control over silent rates to be legally compliant. You will be exposed to the critical aspects to consider while choosing an auto dialer, including adherence to telecom regulatory norms, the quality and nature of the list to be dialed, the messaging and the strategic timing of calls to optimize effectiveness. By delving into this article,...
    June 12, 2023 214
    Key Differences Between Business VoIP and Cloud Phone Systems You Should Know
    A lot of articles use the terms “Business VoIP” and “Cloud Phone Systems” interchangeably. In fact “Cloud Phone Systems” are also often referred to as a “Cloud PBX”, “Virtual PBX”, “IP PBX” or “Hosted PBX”. We have in our articles also been guilty of mixing the terms to avoid adding complexity for the average user who is interested in the technology to help grow their business. From a business point of view they both allow you to save on the total cost of ownership, unlike on-premises phone systems. Cloud based phone systems are Voice over Internet Protocol (VoIP) based phone...
    August 11, 2021 357
    5 Ways to Improve Efficiency of Your Call Center Operations
    These days you may be wondering who calls in to a call center for grievance redressal when one can contact companies via email, text, social media, and web chat. But, the reality is that studies indicate that more than 50% of the customers with queries still prefer phone calls to reach out to customer care agents as they feel that they are heard patiently and given solutions quickly.
    July 14, 2021 230
    The Importance of a Smooth Customer Call Experience
    In the dynamic world of Asterisk development, understanding the data that is being transmitted over your network is vital to debug issues. This is particularly true when working with Asterisk Manager Interface (AMI) events, which are utilized in various telecommunication applications. In this article, we delve into the process of capturing and analyzing AMI events using tools such as tcpdump and Wireshark. Here, we provide a step-by-step guide for technical enthusiasts keen on learning the ropes of packet analysis.
    July 14, 2021 182
    The Essential Upgrade: Why Every Business Must Use Cloud Call Center Software
    Is your call center still running on legacy on premise call center software and technology? Are you not able to add new channels of communication like SMS or Facebook Messenger or instantly update your IVR phone menu? Is your communication technology working against you? Do you feel the pain of your communication systems impediments? If the answer to any of the above questions is yes, then you need to optimize your existing IT ecosystem and migrate to a technology that ensures seamless customer experience by exceeding their expectations.
    July 14, 2021 393
    Key Benefits of Switching to a Cloud Based Call Center Solution
    The adoption of cloud-based call center solutions amongst today’s organizations is gaining quick momentum, especially after the outbreak of the pandemic. With ever evolving business dynamics and growing customer expectations, your business needs to migrate to a technology that can efficiently optimize your IT ecosystem and ensure uninterrupted customer service while still allowing you to save on hardware setup overheads.
    June 24, 2021 198
    VoIP Phones and the Science Behind Them

    You must have heard about VoIP but probably aren’t aware about its wonderful capabilities of transforming a standard internet connection into a way to place calls for fre

    June 23, 2021 173
    Why Cloud Telephony Is Critical for Your Business

    If you’re still relying on clunky on-premise business communication products, you must consider upgrading to cloud based software solutions.

    June 23, 2021 168
    Is Cold Calling Really Dead?
    The “cold” in “cold calling” refers, of course, to the fact that these contacts are all new prospects – they’re not people who have approached the company indicating interest. And this, apparently, is the reason that this method is dead. Prospective customers today, these pundits will have you believe, are not willing to engage with someone at the other end of a telephone line that they’ve never spoken to before. They see it as an interruption, an intrusion into their privacy, and never respond positively.
    May 19, 2021 131
    Aavaz – A Web Based, Virtual, Outbound, Calling Solution For A Small Business Wanting Simple & Convenient Caller Management.

    WHY did we launch Aavaz? What is our philosophy? We launched Aavaz because we saw an opportunity to give small businesses the benefits of call center operations from the confines of their own offices. As small business owners ourselves we wanted to run a professional calling campaign for marketing and lead generation. Our needs and budgets would not warrant employing a call center. But we wanted a product that offered the features and the benefits of a call center-like product that would run on its own tracks. We realized we were not alone.

    May 19, 2021 131